Effective Date: May 25, 2026
Thank you for shopping at Car Haven Inc. (“we,” “us,” “our”). We operate the website carhaveninc.com (the “Site”). We appreciate your business and want you to be completely satisfied with your purchase.
If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions, timeframes, and procedures for returning products purchased through our Site.
1. NO REFUNDS WITHOUT RETURN (STRICT POLICY)
Please read this section carefully before initiating any request.
To maintain fair business operations and prevent fraudulent activities, Car Haven Inc. enforces a strict No Refund Without Return policy. Under no circumstances will we issue a refund, store credit, or replacement for any product unless the physical item is successfully returned to our designated facility, inspected, and approved.
- No “Refund-Only” Requests: We do not offer financial compensation or refunds if you keep the item.
- Proof of Shipping: Customers must provide a valid tracking number for the return package. Lost return shipments without tracking will not be eligible for a refund.
2. RETURN WINDOW AND ELIGIBILITY
You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must meet all the following criteria:
- Condition: The item must be unused, unwashed, unaltered, and in the same condition that you received it.
- Packaging: The item must be returned in its original packaging, including all tags, labels, manuals, and accessories.
- Proof of Purchase: You must provide the original receipt, order confirmation email, or invoice.
Non-Returnable Items:
Certain types of items cannot be returned due to health, safety, or legal reasons. These include:
- Final sale items, clearance items, or gift cards.
- Custom-made, personalized, or altered products.
- Perishable or downloadable digital goods.
3. THE RETURN PROCESS
To return an item, please follow these steps precisely:
- Contact Support: Contact our customer service team via email at wildhey@carhaveninc.com or call us at +1 (888) 999-9301 to request a Return Merchandise Authorization (RMA) number.
- Pack the Item: Securely pack the item in its original packaging. Clearly write the RMA number on the outside of the package.
- Ship the Package: Mail your return to our official physical address:Car Haven Inc.
110 crescent elgin 512, beaconsfield qc h9w 2b4, canada
4. SHIPPING COSTS
- Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
- Defective or Wrong Items: If you receive a damaged, defective, or incorrect item due to our error, please contact us within 48 hours of delivery. We will provide a pre-paid shipping label. However, the item must still be physically returned to us before a replacement or refund is authorized.
5. INSPECTION, APPROVAL, AND REFUNDS
Once we receive your returned package, our quality assurance team will inspect the item. We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
- Approved Returns: If the item passes inspection, we will process your refund. The credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your card issuer’s policies.
- Rejected Returns: If the item is found to be used, damaged by the customer, or missing original components, the refund will be denied. The item can be shipped back to you at your expense.
6. EXCHANGES
We only replace items if they are defective, damaged during transit, or if the wrong item was sent. If you need to exchange an item for the exact same model, send us an email at wildhey@carhaveninc.com. Please note that the exchange item will only be dispatched after the original defective item has arrived at our warehouse and passed inspection.
7. CONTACT US
If you have any questions about our Refund and Returns Policy, or if you need assistance starting a return, please contact us immediately:
- Company Name: Car Haven Inc.
- Website: carhaveninc.com
- Email: wildhey@carhaveninc.com
- Address: 110 crescent elgin 512, beaconsfield qc h9w 2b4, canada
- Phone: +1 (888) 999-9301